Quality and Safety

At Holy Cross Health, safety is more than a priority — it’s a core value and a promise we make to every patient and community we serve. As a member of Trinity Health, a nationally recognized health care organization, we are dedicated to delivering care that is not only high in quality but also compassionate, reliable and focused on you.

To uphold this commitment, we continuously monitor, measure and refine our services, always keeping patients at the center of everything we do.

Our Commitment to You

• Providing safe, effective and compassionate care
• Following best practices and national safety standards
• Promoting a culture of transparency, accountability and learning
• Listening to patients, families and staff to improve outcomes
    

We believe that quality and safety are not just goals — they are ongoing promises to our patients, our staff and our community. Thank you for trusting us with your care.

Accountability

As part of our ongoing efforts to provide patients and consumers accurate data, we encourage you to review additional quality information for Holy Cross Health:

• The Joint Commission’s Quality Check
• Florida Health Finder
• Hospital Compare
• Leapfrog 
   

Our Focus Areas

Focused on quality and safety for all patients and colleagues, we focus on six areas:

• Safe – care will be delivered in a safe area
• Timely – care will be provided in a timely manner
• Effective – care is focused on evidence-based research
• Efficient – care will be delivered as efficient as possible by eliminating waste and reducing the cost for patients
• Equitable – care will be provided with no bias
• Patient-Centered – care will be centered around the patient and will involve others as necessary to ensure it is meaningful to each individual needs

 Improve the Quality of Your Health Care Experience

• Use MyChart to communicate – Stay connected with your care team, ask non-urgent questions, request prescription refills and manage appointments—all in one secure place
• Always have a medication list on hand or on your phone – Keeping an up-to-date list helps your providers avoid harmful drug interactions and ensures you receive the safest, most effective treatment
• Access test results – Reviewing your results helps you stay informed about your health and prepares you to have more meaningful conversations with your provider
• Ask questions to your provider – Engaging in open dialogue helps you better understand your care plan, make informed decisions and feel more confident in your treatment

Quality and Safety Initiatives

At Holy Cross Health we are committed to clinical excellence, continuous improvement and a culture of safety at every level of care. Every Holy Cross Health colleague plays a vital role in ensuring that patients receive the safest and most effective care possible.

Through our TogetherSafe initiative, we are on a journey toward high reliability in health care with a commitment to having zero safety events for our patients and our staff. This means we are constantly improving how we prevent harm, respond to challenges and support our caregivers and patients.

Here’s how we’re making care safer and better every day:

• All departments have implemented daily safety huddles to increase awareness of safety risks and prevent safety incidents
• Standardizing incident and complaint reporting to ensure timely and consistent investigation, action and responses
• Responding to serious safety events with a unified, transparent approach
• Training all staff in our Foundations of Safety program to build a strong safety culture
• Developing safety leaders through advanced training in cause analysis
• Hiring dedicated safety specialists to guide and support our teams
• Engaging leadership in regular safety assessments and strategy development
• Listening to our staff through regular colleague surveys on safety, leadership, and engagement
• Reinforcing leadership rounding to stay connected with frontline teams
• Supporting staff well-being through retention and wellness initiatives
• Voluntarily participating in the Leapfrog survey and other public reporting to benchmark and improve our performance
• Achieving disease-specific certifications to ensure excellence in specialized care
• Ongoing focused work to reduce patient falls (CAUTI, SSI reduction, etc.)

Every step we take is guided by our mission to improve health and well-being for all. We are proud to be your trusted partner in care – today and into the future.