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Patient Advocate - Guest Relations

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At Holy Cross Hospital, we are committed to providing the highest quality and safest care for each patient. Whether you are with us for a few hours or a few days, our goals remain the same. Our healthcare teams in the hospital, laboratory, outpatient services, HealthPlex, Urgent Care and Imaging Center, physician offices, and home health will do their best to meet your needs.

Please click for a downloadable list of your Patient Rights.

Patient Safety and Quality Concerns

If you have a quality or patient safety concern:

• Please contact the director of clinical services or the nurse manager of the unit involved. They will work with you to resolve your concern.

• Our Guest Relations Manager may also be reached at 954-776-3024 if you find that you need further assistance.

You may also reach us at:

Main Hospital Phone Number: 954-771-8000
Email Us:
Please do not send protected health information (PHI) through this email address. Do send your name and contact information, along with a general description of your concern so that we may follow up with you to discuss the issue in more detail.

Our Associates and physicians can also find the above information regarding our commitment to quality care and patient safety on the Holy Cross Intranet website (SharePoint Portal), in Associate Orientation, Annual Enrichment, and in The Joint Commission Survey Tips booklet (page 13).

We understand that being a patient or being a loved one visiting a hospital can be confusing and often unsettling; that's why we work hard to make your experience as convenient and comforting as possible.

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