Important information for patients with Humana health insurance plans

En Espanol

We are pleased to share that Holy Cross Health and Humana have reached a new multi-year agreement that will reinstate your in-network access to the Holy Cross Health facilities and health care providers you trust effective January 1, 2026.

This new agreement ensures you have in-network access to the following facilities and medical group practices:

· Holy Cross Health

· Holy Cross HealthPlex

· Holy Cross Urgent Care

· Holy Cross Medical Group (Specialist are in-network for all products) Primary care remains out of network for Humana

· Physicians Outpatient Surgery Center

Please note: It will take an additional 45 days for Humana to update their system to reflect Holy Cross in-network for the hospital and specialists. Patients with PPO coverage through Humana may continue to receive care with Holy Cross Health using your out-of-network benefits. Please contact Humana to confirm your benefits.

You may once again schedule appointments and seek care at Holy Cross Health without any disruption.

Thank you for your patience and support as we worked to reach a fair agreement with Humana. This will allow us to provide the high-quality care patients and community members like you rely on. We look forward to continuing to serve the community to ensure Health Comes First.

 

Frequently Asked Questions

Holy Cross Health and Humana have reached a new multi-year agreement that will reinstate your in-network access to Holy Cross Health facilities and specialist providers you trust effective January 1, 2026.

Please note: It will take an additional 45 days for Humana to update their system to reflect Holy Cross in-network for the hospital and specialists. Patients with PPO coverage through Humana may continue to receive care with Holy Cross Health using your out-of-network benefits. Please contact Humana to confirm your benefits.

Q: What is happening?

A: Holy Cross Health and Humana have reached a fair agreement that will reinstate Holy Cross Health facilities and health care providers in network. Patients may once again schedule appointments for care without experiencing disruption. (Specialists Only)

 

Q: I have a Humana health plan. What does this mean for me?

A: Holy Cross Health and Humana have reached a fair agreement which means you can visit your Holy Cross Health facility and specialists for care as normal.   

 

Q: If I moved my appointment, what can I do now?

A: You can keep your appointment or contact your physician’s office directly to reschedule and move your appointment up sooner, as space allows.

 

Q: What if I have more questions?

A: For questions, please call our patient information line at 954-866-0799.

To schedule an appointment with your provider, please contact your physician’s office directly. (Specialists only)

For questions related to your health plan coverage or benefits, please contact Humana at the number on the back of your health insurance card.