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Patient Advocate - Guest Relations

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Patient Safety and Quality


At Holy Cross Hospital, we are committed to providing the highest quality and safest care for each patient. Whether you are with us for a few hours or a few days, our goals remain the same. Our healthcare teams in the hospital, laboratory, outpatient services, HealthPlex, Urgent Care and Imaging Center, physician offices, and home health will do their best to meet your needs.

Please click for a downloadable list of your Patient Rights (PDF - 20 KB).

If you have a quality or patient safety concern, please contact the director of clinical services or the clinical supervisor of the unit involved. They will work with you to resolve your concern.


If you find that you need further assistance, our Guest Relations Department is here for you as well. Call the Guest Relations Manager at 954-776-3024.

You may also reach us at:


Main Hospital Phone Number: 954-771-8000 or Email Us: info@holy-cross.com


If you are still not satisfied and want to file a complaint with the State of Florida's Agency for Health Care Administration, you may contact them at 2727 Mahan Drive, Tallahassee, FL 32308. Their toll-free number is 888-419-3456.


The Joint Commission


Or, you may choose to report it to The Joint Commission (TJC). TJC conducts accreditation surveys of healthcare organizations to determine their compliance with nationally established Joint Commission standards. These standards deal with an organization's quality, safety-of-care issues, and the safety of the environment where the care is provided.


Holy Cross Hospital is committed to quality care and patient safety. In that regard, any Associate or member of the medical staff who has concerns about the safety or quality of the care provided in the hospital, HealthPlex, Home Health, our laboratories or the Holy Cross Medical Group offices may report those concerns to The Joint Commission (TJC). No retaliatory disciplinary action will be taken against the Associate or physician for reporting safety or quality issues.

The Joint Commission contact information:
complaint@jointcommission.org
Fax: 1-630-792-5636
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Our Associates and physicians can also find this commitment to quality care and patient safety on the Holy Cross Intranet website (SharePoint Portal), in Associate Orientation, Annual Enrichment, and in The Joint Commission Survey Tips booklet (page 13).


We understand that being a patient or being a loved one visiting a hospital can be confusing and often unsettling; that's why we work hard to make your experience as convenient and comforting as possible.


 


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