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Fort Lauderdale

Receives highest level of certification for innovative program for improving primary care

Holy Cross Medical Group Mercy Family Life Center in Pompano Beach has been recognized by the National Committee for Quality Assurance (NCQA) as Level 3 Certified Patient Centered Medical Home (PCMH) facility, which is the highest level achievable. 

NCQA is a not-for-profit organization dedicated to improving health care quality.  In a set of standards that describe clear and specific criteria, it gives PCMH practices information about organizing care around patients, working in teams and coordinating and tracking care over time.

Holy Cross Hospital began the PCMH at Mercy Family Life Center as a pilot program in 2011 with the support of a grant obtained through the Broward Regional Health Planning Council.  
“Drs. Patricia Aurelien and Fabio Su Diaz have been instrumental in creating the PCMH model of care at Mercy Family Life Center,” said Marc Trajan, Director of Operations for the Holy Cross Medical Group.  “The practice serves many Spanish- and Creole-speaking patients who may be underinsured, uninsured and, in some cases, undocumented. Together with a great team, they identified ways to better meet patients’ needs with the same high quality of care in structured processes that track, monitor and report on patient progress.”

In an example of the PCMH program at the facility, a nurse reviews patient records as appointments are scheduled to determine if tests were ordered and completed and, if not, follows up with the patient prior to the appointment.  Appointment times are also increased to allow for more comprehensive patient visits and several slots are left open for patients who call in and need to be seen that day or the next.

Patients are also empowered and encouraged to be active participants in their care at home.  In addition to physician recommendations, they are provided with educational materials customized to their individual needs while caregivers, including family members, are enlisted to help.

In addition to a variety of electronic health record tools, the Mercy Family Life Center utilizes a disease registry that collects data beyond one provider which enables physicians to have a more complete record of patient care for those who may receive care elsewhere.

“As the Holy Cross Medical Group continues to grow and enhance our quality of care delivery, we will use the patient center medical home we have created here to create several additional PCMH facilities in 2014” said Trajan.

About Holy Cross Hospital
A member of CHE Trinity Health, Holy Cross Hospital in Fort Lauderdale, Fla. is a full-service, non-profit Catholic hospital, sponsored by the Sisters of Mercy. Since opening its doors in 1955, the 559-bed hospital has offered progressive services and programs to meet the evolving healthcare needs of Broward County. Today, Holy Cross has more than 600 physicians on staff representing more than 40 specialties and more than 3,000 employees. To learn more about Holy, visit holy-cross.com, “like” Holy Cross Hospital, Fort Lauderdale on Facebook, or follow @holycrossfl on Twitter.