Watch full story"The anesthesiologist, the nurse, they were all fantastic, they were all nice. We joked around and they made me feel comfortable."
Patients and Visitors
In this section of our website, you will find any information you may need from visiting hours and our location to events and videos about our facilities. You can also view our physician directory (PDF - 1.9 MB), updated on 1/4/11, or for the most recent information please visit our physician finder.
Please click for a downloadable list of your Patient Rights (PDF - 20 KB).
If you have any questions, take a look at our frequently asked questions section. If you can´t find the answers you need there, please feel free to contact us by e-mail or telephone.
Phone number: 954.771.8000
Email us: info@holy-cross.com
Quick Links
Visiting Hours
Directions
Find a Doctor
F.A.Q
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Events
Chapel
Patient Safety and Quality
At Holy Cross Hospital, we are committed to providing the highest quality and safest care for each patient. Whether you are with us for a few hours or a few days our goals remain the same. Our healthcare teams in the hospital, laboratory, outpatient services, HealthPlex, physician offices, and home health will do their best to meet your needs. However, if you have a quality or patient safety concern, please contact the director of clinical services or the clinical supervisor of the unit involved. They will work with you to resolve your concern.
Our Guest Relations Department is here for you as well. Call 954-267-6610.
If you are still not satisfied and want to file a complaint with the State of Florida's Agency for Health Care Administration, you may contact them at 2727 Mahan Drive, Tallahassee, FL 32308. Their toll-free number is 888-419-3456.
The Joint Commission
Or, you may choose to report it to The Joint Commission (TJC). TJC conducts accreditation surveys of healthcare organizations to determine their compliance with nationally established Joint Commission standards. These standards deal with an organization's quality, safety-of-care issues, and the safety of the environment where the care is provided.
Holy Cross Hospital is committed to quality care and patient safety. In that regard, any Associate or member of the medical staff who has concerns about the safety or quality of the care provided in the hospital, HealthPlex, Home Health, our laboratories or the Holy Cross Medical Group offices may report those concerns to The Joint Commission (TJC). No retaliatory disciplinary action will be taken against the Associate or physician for reporting safety or quality issues.
The Joint Commission contact information:
complaint@jointcommission.org
Fax: 1-630-792-5636
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Our Associates and physicians can also find this commitment to quality care and patient safety on the Holy Cross Intranet website (SharePoint Portal), in Associate Orientation, Annual Enrichment, and in The Joint Commission Survey Tips booklet (page 13).
We understand that being a patient or being a loved one visiting a hospital can be confusing and often unsettling; that´s why we work hard to make your experience as convenient and comforting as possible.
