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Billing & Insurance

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You may sometimes have questions regarding financial issues associated with your visit to Holy Cross Hospital or with a Holy Cross Medical Group physician. Or you may want to ask a general question about billing. There are several ways to submit questions about your medical bills. Please read below to find all the information you need.

Also, if you have already been billed and want to save time and pay online, you can use one of the links below.

If you would like to pay online, please take a moment to verify whether you have a Holy Cross Hospital bill or a Holy Cross Medical Group bill for a visit to your physician's office


What bill are you trying to pay? 

If your account number starts with 'H00' and looks like the sample below, it is your bill for services provided at Holy Cross Hospital. 

Thumbnail of billing statement one Click here to pay your Hospital bill.


If your account number starts with a numeral, has HCH or HBP at the end and looks like the sample below, it is a bill for a visit to your Holy Cross Medical Group doctor's office.

Click here to pay your Medical Group doctor's office bill.


Have Billing Questions?

For questions concerning your bills obtained during a Holy Cross Hospital visit, you may e-mail your billing questions to our Central Business Office at hospital.billing@holy-cross.com or call 954-351-4701 to speak to a representative in our Patient Financial Services Department.


For questions about bills concerning Holy Cross Medical Group doctor's office visits, you may email your billing questions to our Central Business Office doctor.billing@holy-cross.com or call 954-596-8002 and speak to a representative in our Patient Financial Services Department.


We Support Price Transparency 

For our patients to understand their  potential financial liability for hospital services, we are making our  hospital charges available to patients.  Hospital charges vary based on the type of care provided.  The price can differ from patient to patient for the same services.  The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance.  Please contact our Pricing Department at 954-351-5945 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-9 or diagnosis codes.


Funding Assistance Program

Holy Cross Hospital is committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of Reverence for Each Person, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare. The purpose is to establish guidelines for Funding Assistance for patients who incur significant financial burden as a result of the amount they are expected to owe "out-of-pocket" for acute care health care services.

View our Funding Assistance Policy
View our Funding Assistance Application
View our Application in Spanish

Application information in Creole:
Aplikasyon pou mande ed ak sip a
Dokiman Ofisyèl Notarye de Salè ou Resevwa 
Konsiderasyon finans (lajan) lopital Holy Cross / Gwoup Medikal Holy Cross 

For more information about Funding Assistance, please call 954-267-7771.


Tips for Communicating with Your Insurance Company

When working with your insurance company, we encourage you to:

Call your insurance provider prior to a hospital admission, test or doctor's visit.
Have your insurance card ready with plan / provider / member ID number and the name and/or type of plan (HMO, PPO, etc.).
Verify that Holy Cross Hospital and the Holy Cross Medical Group are "in-network."
If your plan is an "Exchange Plan," ask the insurer if Holy Cross participates in the plan.
If we are not in your plan, ask if your benefit plan has "out-of-network" benefits, and what are the out-of-network copayments or coinsurance.
Share with them the date of scheduled service, if booked.
Share the name of procedure to be performed. 
 

Insurance

Holy Cross Hospital  makes an effort to contract with most insurance companies to help keep out of pocket expenses to a minimum for all individuals and families.
Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries.  The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center. 

AETNA 800-872-3862
ASSURANT HEALTH 800-553-7654
AVMED 800-882-8633
AXA ASSISTANCE US 800-646-6162
BEACHSTREET 800-877-1444
CORPORATE MEDICAL NETWORK (CMN) 905-669-4333
CAREPLUS 800-794-5907
CIGNA 800-244-6224
COVENTRY 866-847-8235
DESJARDINS 877-647-5416
DIMENSION 800-483-4992
FIRST HEALTH 866-847-8235
FLORIDA BLUE (BCBS) 800-352-2583
FLORIDA HEALTH ADMINISTRATORS 800-707-0501 
FREEDOM HEALTH 800-401-2740
GLOBAL HEALTH SERVICES 305-278-2853
GREAT WEST HEALTH PLAN 800-663-8081
GUARDIAN LIFE 305-443-2700
HUMANA 800-833-6917
INTERPLAN HEALTH GROUP 800-444-3995
MEDICA 800-407-9069
MOLINA 866-422-2541
MORGAN WHITE 800-800-1397
MULTIPLAN 888-342-7427
NATIONAL HEALTHCARE SOLUTIONS 214-269-8406
NEIGHBORHOOD HEALTH 877-972-8845
OLYMPUS 800-250-3271
OPTIMUN HEALTHCARE 877-801-3507
PAYER FUSION 305-760-8739
PHCS 800-622-4362
POSITIVE HEALTHCARE 800-263-0067
PREFERRED CARE PARTNERS 305-670-8440
QUALITY HEALTH MANAGEMENT 305-821-8430
ROCKPORT 800-635-9810
SANUS 305-572-9756
SELECT CARE WORLDWIDE 866-261-6718
STAR HEALTHCARE NETWORK 212-581-8228
SUMMIT HEALTH CARE 877-988-3589
SUNMED INTERNATIONAL 786-888-6792
UNITED 877-842-3210
USA CARE 800-665-7924


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